Moving Forward When it Feels Like You’re Stuck

"As a supervisor, what do I do when I am trying to facilitate a conversation about conflict but the other person is crying or really angry? We aren't getting anywhere because they are so emotional."

She went on to explain that it's difficult for her to know what to do. Sometimes, the tears are flowing or the anger is thick. Sometimes, emotions can make starting a conversation about conflict challenging. It can feel like being stuck, or even feel impossible.

So, what can you do in these situations?

You can help the person feel seen and create some momentum in the conversation. Try saying something like, "This is hard." Even if you don't yet fully understand why the person is upset, you can acknowledge what you observe. "This is hard" is a true statement for you and for them.

It's hard for you because you can't move forward, and their level of emotion is making it hard for them to communicate. This kind of acknowledgment will help the person feel that you are on their team, and get them talking. It also helps you express what you are experiencing.

Have you had this challenge in your own life? What did you try in order to address it?